Terms and Conditions

Terms and Conditions

Effective Date: 5 October 2025

1. Acceptance of Terms

By accessing and using the services provided by Treasure Tours de Ceylon, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. Booking and Reservations

All bookings are subject to availability and confirmation. A booking is confirmed only after receipt of the required deposit or full payment and written confirmation from Treasure Tours de Ceylon.

We reserve the right to cancel or modify reservations where it appears that a customer has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.

3. Payment Terms

All confirmed reservations must be paid in full at least 15 days prior to arrival of the guest.

Payments are to be on face value of the invoice and all Bank charges are to be absorbed by the Tour Operator.

A copy of the remittance confirmation / SWIFT copy along with the payment details should be sent to the finance department at tours@treasuretoursdeceylon.com.

If payments are by Credit Card / Virtual card, a 3.5% surcharge must be added to the rate when making the payment.

Bank Account Details:

4. Cancellation Policy

Cancellations must be made in writing and are subject to the following fees:

We strongly recommend purchasing travel insurance to protect against unforeseen cancellations.

5. Changes to Bookings

Any changes to bookings must be requested in writing. While we will make reasonable efforts to accommodate changes, we cannot guarantee that all requested changes will be possible.

Changes made within 30 days of departure may be treated as a cancellation and rebooking, subject to our cancellation policy.

6. Tour Itineraries

Treasure Tours de Ceylon reserves the right to modify tour itineraries, accommodations, and included activities due to weather conditions, safety concerns, or other circumstances beyond our control.

We will make reasonable efforts to provide services as advertised, but variations may occur. No refunds will be given for reasonable variations to the tour itinerary.

7. Travel Documents

It is the responsibility of all travelers to ensure they have valid passports, visas, and any other required travel documents for all countries included in the tour itinerary.

Treasure Tours de Ceylon is not responsible for any issues arising from inadequate travel documentation.

8. Health and Fitness

Travelers must ensure they are in adequate health and fitness to participate in the tour activities. Any pre-existing medical conditions or special requirements must be disclosed at the time of booking.

We reserve the right to refuse participation to anyone whose health or fitness level is deemed unsuitable for a particular activity or tour.

9. Liability and Insurance

Treasure Tours de Ceylon acts as an agent for transportation companies, hotels, and other service providers and is not liable for any injury, damage, loss, accident, delay, or irregularity that may be caused by defect or default of any company or person engaged in providing these services.

We strongly recommend that all travelers obtain comprehensive travel insurance covering trip cancellation, medical expenses, evacuation, and personal belongings.

10. Photography and Marketing

Treasure Tours de Ceylon reserves the right to take photographs or videos during tours and use them for promotional purposes. By participating in our tours, travelers grant us permission to use such images without compensation.

If you prefer not to be photographed, please inform your tour guide at the beginning of the tour.

11. Complaints

Any complaints must be reported immediately to the tour guide or local representative so that they can be addressed promptly. Complaints not reported during the tour may limit our ability to investigate and resolve the issue.

Formal complaints should be submitted in writing within 14 days of the tour's conclusion.

12. Governing Law

These Terms and Conditions are governed by the laws of Sri Lanka. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Sri Lanka.

13. Updates to Terms

Treasure Tours de Ceylon reserves the right to update or modify these Terms and Conditions at any time without prior notice. The current version will always be available on our website.

14. Contact Information

Treasure Tours De Ceylon (Pvt) Ltd
31/3 Samagi Mawatha, Depanama,
Pannipitiya, Sri Lanka
Email: tours@treasuretoursdeceylon.com
Phone: +94 710 111 888 / +94 7176 4448